14 December 2021

Online User Research Literature Review: UK Gallery, Library, Archive and Museum (GLAM) Digital Collections

Claire Bailey-Ross (University of Portsmouth)

A proper understanding of who uses digital collections and how, is critical for the success of the UK’s galleries, libraries, archives and museums in the information age. This review looks at available work from 2015 to 2021 to compare ways in which users and their behaviours have been categorised, and to identify areas where further discussion is required.