Accessibility

We are dedicated to accessibility and want as many people as possible to be able to use our website. The statement below outlines the accessibility of our website and where any issues may be found.

Using this website

We want as many people as possible to be able to use the website and we built it so you can:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text or images spilling off the screen
  • navigate the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • Watch pre-recorded videos with subtitles and captions

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the websites is

This website is in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Here is a brief list of content that is not currently accessible:

  • some parts of the website, including images, videos, status messages and bulletins, online forms, page titles, headers, buttons and links; may not be fully compatible with assistive technologies due to missing alt text, labels, descriptions, captions and website code
  • some images may not be customisable, colour contrasts may not be high enough and some text spacing may not match minimum requirements causing difficulties if you have a visual impairment

What to do if you can’t access parts of these website

If you need information on these websites in a different format like accessible PDF:

We’ll consider your request and try to get back to you in 5 working days, or if your request is more complex, please allow us up to 20 working days for a full reply.

When contacting us please make sure you provide:

  • the service area, document name and/or the web address (URL) of the page the content is on.
  • a description of the format you need. For example, large print.

How we tested this website

The website was tested for most WCAG 2.1 A-AA accessibility requirements and we used the tool WAVE by WebAIM along with various manual checks for keyboard users and various assistive technologies. They revealed accessibility issues that require attention. We analyse and act on these tests to update our accessibility on a regular basis.

What we’re doing to improve accessibility

We’ll continue to update and audit our accessibility on an annual basis to ensure we fully meet single A and double AA standards.

We are always looking to improve our accessibility services and view accessibility as an ethical and professional obligation. If you have suggestions on how we can improve our accessibility or find any problems, please contact us:

This statement was last updated on 15 July 2020.